FAQ

Frequently Asked Questions

Everything you need to know about your ChillChop™ Ice Shaver & Snow Cone Machine.

1. What is ChillChop™?

ChillChop™ is a premium, portable ice shaver and snow cone machine designed to quickly turn ice cubes into fluffy, refreshing shaved ice—perfect for snow cones, slushies, and icy treats anytime, anywhere.

2. What’s included with my purchase?

Each ChillChop™ comes with:

  • 1 ChillChop™ Ice Shaver

  • 2 Free Reusable Ice Cube Trays

  • Easy-to-follow User Manual

3. Is ChillChop™ easy to use?

Yes! Just freeze water using the included trays, insert the ice cubes, and twist the handle. ChillChop™ does the rest—no electricity or complicated setup needed.

4. What kind of ice does it work with?

ChillChop™ works best with the included ice cube trays, but it can also shave standard-sized ice cubes from most home freezers.

5. How do I clean ChillChop™?

Cleaning is simple! Rinse the parts with warm, soapy water after each use. Make sure to dry thoroughly before storing.

6. Is it safe for kids to use?

ChillChop™ is family-friendly and designed with safety in mind. However, we recommend adult supervision for younger children during use.

7. Can I adjust the texture of the shaved ice?

Yes! ChillChop™ is designed to give you control over the texture. Apply more or less pressure depending on whether you want finer or chunkier ice.

8. Is ChillChop™ electric or manual?

ChillChop™ is manual—no batteries or power required. Its ergonomic design makes it easy to use with minimal effort.

9. Do you offer a satisfaction guarantee?

Absolutely! We back ChillChop™ with a 100% Satisfaction Guarantee. If you're not happy with your purchase, contact us within 30 days for a hassle-free return.

10. Where do you ship to?

We currently ship worldwide! Shipping times and costs may vary based on location, and full details are available at checkout.